Core Values & Expectations:

• Treat all other co-workers with dignity and respect regardless of position.
• Demonstrate dependability by calling-in only when necessary, showing up on time, being prepared to start your shift, and doing your job as described below.
• Always be honest. Admit mistakes, learn from mistakes, and move forward.
• Demonstrate an ability to accept constructive criticism and guidance from supervisors.
• Be professional by showing politeness and courtesy to co-workers and guests under all circumstances.
• When you don’t know information, how something works, unsure of policy or procedures, or are unclear; seek answers from your supervisor.

Major Responsibilities/Activities:

• Provide prompt, courteous, and friendly service to all guests in the casino whether or not they are gambling.
• Greet guests and build personal first name relationships.
• Maintain a well-stocked, orderly, clean work and Beverage guest stations.
• Prepares and serves beverages (hot and cold) using drink dispensing machines.
• Takes and records temperature of storage areas such as refrigerators and steam tables.
• Cleans and sanitizes work areas, equipment, utensils, dishes or silverware.
• Accepts payment from guests and makes change as necessary.
• Maintain all health and safety regulations.
• Remove empty cups and other beverage containers from gaming areas and dispose of them in the trash.
• Performs other duties as assigned.

Minimum Requirements:

• Preference is given to qualified Santa Ana Tribal members.
• High school diploma/GED required.
• Six months job related experience preferred.
• Obtain a Food Handlers Card within 90 days of hire.
• Bi-lingual and multi-cultural experience preferred.
• Must be able to work a flexible schedule, including weekends and holidays.

• All employees are required to proficiently use a smartphone for company applications, email, and text.
• Must be able to obtain and maintain a Pueblo of Santa Ana Gaming and Regulatory Commission non-key license.

Essential Mental Functions:

The essential mental functions described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Display strong verbal and written communication skills.
• Ability to handle conflict situations.

Essential Physical Functions:

The essential physical functions described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• While performing the duties of the position, the employee is frequently required to stand for extended periods of time, walk, turn, bend, use hands and fingers to grasp, handle and feel, reach with hands and arms, talk, and hear.
• Must regularly lift and /or move up to 50 pounds, frequently lift and/or move up to 100 pounds and occasionally lift and/or move more than 100 pounds.
• Must be able to push 100lb beverage cart.
• Physical ability to safely perform the essential job functions of the position.

Equipment Used:

• Traditional beverage service equipment
• Handheld radio
• Manual hand carts
• Smartphones

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Employee’s duties are performed indoors in a climate controlled non-smoking environment.

Note: Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities.