Job Description
Customer Service Representative [ Hybrid Role]
$19.00/hr. | Nears Greens Road
Monday – Friday 10:30 am to 7:00 pm
Long-Term Contract 10 months +
Our client is excited to expand their call center by adding an additional Customer Service Representative to assist their busy department. Join a small group of representatives who assist callers in providing product information for flame-resistant apparel. They who strive for excellence in every interaction in a professional, friendly, accurate, and timely manner. They are product and service knowledge experts and support the organization's growth daily. You will represent the company by offering top-notch support. Are you organized and efficient with excellent time management skills, striving to exceed customer expectations 100% of the time We are not looking for script readers. We are looking for representatives who think outside the box and can add a warm, professional, personal touch to connect with the caller.
Customer Service Representative Responsibilities:
- Enter phone orders quickly and accurately
- Must be able to think outside the box to develop the art of offering solutions, not reading a script
- Ensure that the employee’s DLD, shipping address, part numbers, logos and order type are coded correctly
- Check customer allowance balances and verify the information is correct.
- Troubleshoot allowance problems and escalate caller to the Customer Service Manager
- Handle and process flame-resistant apparel for catalog requests
- Process urgent, rush and same-day order requests
- Give ETA on order items, backorder information and track details
- Provide order information via emails
- Report returns and handle declined credit cards
- Assist customers in selecting appropriate merchandise
- Transfer unanswered questions to the appropriate department
- Work with the Customer Service Manager to resolve any issue
Qualifications, Skills and Experience:
- High school diploma or equivalent
- Bilingual is a huge plus
- One (1) or more years of customer service, retail or answering high-volume calls
- Must be customer-centric
- Able to work with team members well and effectively communicate
- Able to smile during challenging phone conversations
- Must be passionate and excited to offer solutions
- Must be detail-oriented, and able to give accurate and detailed information
- Excellent verbal & written communication skills
- Able to enter data into the system while assisting the caller on the line
- Ability to work in a fast-paced environment and handle a large volume of phone calls (45-55) daily simultaneously
- Effectively and professionally handle upset customers and stressful situations professionally
- Must have a passion for learning and growing within the organization
- Product knowledge is preferred, but not required;
- Works well with team members and is personable
Benefits During This Contract:
- Enjoy A Strong Work-Life Balance
Work In Our Client Beautiful Facility
- Competitive Hourly Pay
- Direct Deposit And Weekly Pay Periods
- Eligible To Enroll In Our Benefits Program Including Medical (3 Plans To Choose From), Dental, Disability, Critical Illness, Life, Vision, Accident, And Behavioral Health Insurance And 401k Options
- Women-Owned Business Enterprise
- Family Atmosphere
Environmentally Conscious, Sustainability Mindset
Casual Dress Code
Free Healthy Snacks Provided In Lunchrooms
- Enjoy Working A Hybrid Role
If you feel you have what it takes to be the best customer service representative you cn be by growing, developing and always striving to improve your skills, apply now!
About The Reserves Network
The Reserves Network is a family-owned and veteran-founded company. Since 1984, we have been bringing employers and job seekers together in various industries and positions. As an equal-opportunity employer, we value our employees and foster an environment of respect, integrity and trust in every aspect of employment. However you identify and whatever your background, we encourage you to apply today.